Payments
All payments for services must be made in full through either an official invoice or directly via my website. Accepted payment methods include all major debit and credit cards, as well as Klarna and Afterpay. Partial payments or deposits are not accepted under any circumstances. Please note that all payments are non-refundable. The only exception is if Branded by Blair cancels your project, in which case a full or partial refund may be issued depending on how much of the project was completed.
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Turnaround Times
Standard turnaround time for most design services is between two to ten business days. This timeframe begins once all necessary forms and content have been submitted through the client portal—not on the date of booking or payment. Turnaround time includes weekdays only and excludes weekends and holidays. If required information is delayed or incomplete, your project will be paused and rescheduled accordingly. If you need your project expedited, a rush fee of $40 may be applied, allowing you to receive your design within three business days. Please note that rush services are not available for branding packages or website design.
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Refunds & Cancellations
Due to the nature of creative services, all sales are final and non-refundable once payment has been submitted. If you choose to cancel your project for any reason, no refund will be provided. Should you wish to rebook, a new full payment will be required. In the event that Branded by Blair chooses to cancel your project, a full or partial refund may be granted depending on the stage of completion. Additionally, we reserve the right to terminate a project at any time if a client becomes unprofessional, disrespectful, or difficult to work with. Refunds will not be guaranteed in these cases.
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Communication & Client Responsibility
All required content, forms, and brand details must be submitted within seven days of booking. Failure to do so will result in a $50 inconvenience fee or potential cancellation of the project. If a client becomes unresponsive during an active project for 14 to 21 days, a $100 restart fee will be required in order to resume work. If there is no communication for 30 or more days, the project will be automatically terminated with no refund, and the client may be restricted from working with Branded by Blair in the future.
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Files & Ownership
Final designs are provided in .JPG and .PNG formats; .PDF may be provided upon request. Editable source files such as .AI or .PSD will only be released if previously agreed upon. All design proofs are sent via the client portal, which is accessed through email, and will be watermarked until final approval and full payment have been received. Branded by Blair retains the right to showcase completed projects for portfolio, promotional, or social media purposes unless a Copyright Transfer Agreement has been signed.
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Revisions & Redesigns
Clients are allowed up to three free revisions per service, which may include minor changes such as color adjustments, font swaps, or small wording edits. After these have been used, additional revisions will be charged at $10 each. Please note that a revision refers to small changes, while a redesign involves major layout or concept changes and will be subject to a $40 redesign fee. This applies to all services, including logo designs. If a client requests additional logo concepts beyond the initial options presented, redesign fees will also apply. Once a project is approved and final files are delivered, any further edits will require a new redesign fee.
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Digital Products
All digital products sold by Branded by Blair, including templates, downloads, and pre-made designs, are non-refundable. Due to the nature of these items, no exceptions will be made. Please be sure to review the product details before purchasing. If you have questions or need clarification, feel free to contact us prior to completing your order.
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Retainers
Retainer clients may choose from four monthly packages that include either 5, 10, 15, or 20 graphics per month. A two-month minimum commitment is required for all retainer clients. After the initial two months, you may cancel your retainer at any time with at least seven days' notice before the next billing cycle begins. Retainers renew on the first of each month, with invoices sent on the first and payment due by the third. Clients are allowed to select their preferred graphic deliverables each month, such as flyers, thank-you cards, product labels, and more. Unused graphics do not carry over to the following month. Retainer clients may skip one month per commitment term with at least seven days’ notice. However, skipping more than once will result in the termination of the retainer, and the slot will be offered to another client. If you wish to resume services, you must recommit to a new two-month minimum. Retainer clients receive priority service, rush delivery at no extra charge, and up to five free revisions each month. To maintain your project schedule, all required content must be submitted on time. If not, your deliverables will be rescheduled based on the next available slot.
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Emergency/Health Related Delays
In the event of an unexpected emergency or health issue, Branded by Blair reserves the right to pause or reschedule your project. You will be notified directly via email or through the client portal with an updated estimated timeline. Please note that while I aim to deliver all projects on schedule, turnaround times are subject to minor delays in these rare situations. Your patience and understanding are greatly appreciated.
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