Payment Terms
All services must be paid in full before any work begins. Payments are accepted through official invoices or my website using major debit and credit cards, Klarna, and Afterpay. Deposits and partial payments are not accepted. All payments are final and non-refundable unless Branded by Blair cancels the project, in which case a full or partial refund may be issued depending on how much work has been completed.
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Project Timeline
Most design services are completed within 2–14 business days, beginning once all required forms and content are submitted through the client portal. This timeline does not start at booking or payment. Business days only are counted, excluding weekends and holidays. If required information is delayed, your project will be paused and rescheduled. Rush service is available for an additional $40 and allows delivery within 3 business days, except for branding packages and website design.
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Cancellations & Refunds
Because creative services involve time and intellectual property, all sales are final once payment is submitted. If you choose to cancel your project, no refund will be issued and a new payment will be required to rebook. If Branded by Blair cancels a project, a full or partial refund may be provided based on the stage of completion. Branded by Blair reserves the right to end any project if a client becomes unprofessional or difficult to work with, and refunds are not guaranteed in these cases.
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Client Communication
All required forms and content must be submitted within 7 days of booking. Failure to do so may result in a $50 inconvenience fee or project cancellation. If a client becomes unresponsive for 14–21 days during an active project, a $100 restart fee will apply. Projects with no communication for 30 days or more will be automatically closed with no refund and may restrict future booking privileges.
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File Delivery & Creative Rights
Final designs are delivered in JPG and PNG formats, with PDF files available upon request. Editable source files such as AI or PSD are not included. All proofs are watermarked until final approval and payment are received. Branded by Blair retains the right to display completed work for portfolio and promotional purposes unless a copyright transfer agreement is signed.
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Revisions & Scope Changes
Each service includes up to 3 complimentary revisions for minor edits such as color changes, font swaps, or small text adjustments. Additional revisions are $10 each. Major layout or concept changes are considered redesigns and require a $40 redesign fee. This applies to all services, including logo design. Once final files are delivered, any further edits will require a new redesign fee.
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Digital Products
All digital products, including templates and pre-made designs, are final sale and non-refundable. Because these items are delivered instantly, no exceptions can be made. Please review product details carefully before purchasing.
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Retainer Services
Retainer clients may choose monthly packages of 5, 10, 15, or 20 graphics, with a 2-month minimum commitment. After the initial term, retainers may be canceled with at least 7 days’ notice before the next billing cycle. Retainers renew on the 1st of each month, with payment due by the 3rd. Clients choose their deliverables monthly, but unused graphics do not roll over. 1 skip is allowed per term with proper notice; a 2nd skip ends the retainer and releases the slot. Retainer clients receive priority service, complimentary rush delivery, and up to 5 free revisions per month. Delayed content may result in deliverables being rescheduled.
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Emergencies/Health Related Delays
In the event of an emergency or health-related delay, Branded by Blair may pause or reschedule your project as needed. You will be notified with an updated timeline, and while every effort is made to stay on schedule, minor delays may occur.