All services must be paid in full at checkout or through an official invoice. I accept all major debit/credit cards, as well as Klarna and Afterpay. Partial payments or deposits aren’t accepted, and all payments are non-refundable unless I cancel your project.

Most design services are completed within 2–10 business days, starting after you’ve submitted your content and forms through the client portal. This timeframe does not include weekends or holidays. Need it sooner? A $40 rush fee may apply (branding & website services excluded).

The best way to reach me is via email. I will respond within 24-72hrs after the initial email is sent. info@brandedbyblair.com

You'll receive updates throughout your turnaround window. If there are any delays or your project needs an extension due to a high volume of orders, I’ll reach out directly. To ensure a smooth workflow and timely delivery for all clients, I kindly ask that you avoid messaging for updates unless your turnaround time has passed — it helps me stay focused on creating your design!

Due to the nature of creative work, all sales are final and non-refundable once payment is submitted. If you cancel your project, no refund will be issued. If I cancel, a full or partial refund may be granted based on how much was completed.

You’re expected to submit all required content within 7 days of booking. If not, a $50 inconvenience fee applies or the project may be canceled. If you go unresponsive for 14–21 days, there’s a $100 restart fee. After 30 days of no communication, your project will be automatically terminated with no refund.

You’ll receive finalized designs in .JPG and .PNG format. PDFs are available upon request. Editable source files (.AI or .PSD) are not included. All proofs are sent watermarked via your client portal until final approval and full payment is received.

You get 3 free revisions per service (small changes like colors, fonts, or wording). After that, additional revisions are $10 each. Major changes or new concepts are considered redesigns and are $40. Once a project is approved and delivered, any further edits require a redesign fee.

Each premade brand comes fully designed and ready to use. This typically includes a logo suite, IG branding, a customized Shopify website with products installed, vendor info. Add-ons like packaging designs, branding collateral etc are available (if applicable).

Nope! Every premade brand is exclusive and only sold once — once it's gone, it's gone for good. You’ll be the only one with that brand.

You’ll receive your final files and access to your website so you can make future updates if needed. However, any additional design edits or new requests (like changing layouts, adding products, or swapping fonts) will require a custom quote or may not be available at all.

As soon as your invoice is paid & full payment is received, you will receive all the information & assets with your premade brand instantly!

No. All premade brands are final sale and non-refundable due to the digital nature of the product and the customizations involved. Please make sure you’re ready before purchasing!

Retainers are monthly design packages where you receive 5, 10, 15, or 20 graphics per month — perfect for brands that need consistent, high-quality content. A 2-month minimum is required to secure your slot.

Invoices are sent on the 1st of each month and must be paid by the 3rd to stay on schedule. Late payments may cause delays or result in your spot being offered to someone else.

You can mix & match from options like flyers, thank-you cards, packaging labels, IG posts, and more. You'll select your deliverables at the start of each month based on your current needs.

Yes — you’re allowed one skip per retainer term (with at least 7 days' notice). A second skip will automatically end your retainer, and you'll need to start a new 2-month term if you'd like to return.

No. Graphics do not roll over into the next month, so be sure to send your content on time. Delays on your end will result in deliverables being rescheduled based on availability.

After the 2-month minimum is fulfilled, you can cancel anytime with 7 days' notice before your next billing cycle begins. No refunds will be issued for missed or unused services.

Yes — you get up to 5 free revisions per month. Extra revisions are $10 each. Major changes or new design concepts are considered redesigns and will be quoted separately.

No. All digital products (downloads, templates, etc.) are final sale and non-refundable due to their instant-access nature.

Once your payment is complete, you’ll receive an email with your download link. Be sure to save your files immediately — the links expire after 30 days.

Yes! Most templates are fully editable in Canva (unless stated otherwise). You’ll receive instructions with your download.

Feel free to reach out through the contact form if you’re unsure about what’s included. I’d rather you ask before purchasing to make sure it’s a good fit!