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  • What is your turnaround time?
    Your project's specific turnaround time depends on the service(s) chosen & the quantity; the general timeframe for a single service ranges from 2-14 business days.
  • What are your business hours?
    I am available from 11am-7pm EST, M-F. I do not work on holidays, but orders may be sent out on weekends if a rush fee is added to your order.
  • How can I contact you?
    The best way to reach me is via email. I will respond within 24-72hrs after the initial email is sent.
  • How often will I be updated on my order?
    You will receive updates during your turn around time; in the event that I have a lot of orders to complete or send out, I will notify you about any delays or extensions needed for your project. Please refrain from contacting me about orders as it will disturb me during the design process & cause your order and others to take longer.
  • Can I get revisions?
    You are provided with 3 free revisions. After you have exceeded this limit, you will be charged a $10 revision fee per revision. If a client wants new logo drafts (3 new sets), they will be charged a re-design fee of $40.
  • Can my design be edited after final designs are sent?
    Once final files are sent out, any revisions needed will result in a partial redesign fee of $20.
  • What is your deposit policy?
    For your order to begin, FULL payments are required. Once this payment has been sent, no refunds are given.
  • What is your refund policy?
    Once your project has started, there will be absolutely NO refunds of any kind. All services are non-refundable, so please book accordingly.
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