Question 1

How do I pay for services?

Accepted Answer

All services must be paid in full at checkout or through an official invoice. I accept all major debit/credit cards, as well as Klarna and Afterpay. Partial payments or deposits aren’t accepted, and all payments are non-refundable unless I cancel your project.

Question 2

What’s the turnaround time for my project?

Accepted Answer

Most design services are completed within 2–10 business days, starting after you’ve submitted your content and forms through the client portal. This timeframe does not include weekends or holidays. Need it sooner? A $40 rush fee may apply (branding & website services excluded).

Question 3

How can I contact you?

Accepted Answer

The best way to reach me is via email. I will respond within 24-72hrs after the initial email is sent.
info@brandedbyblair.com

Question 4

How often will I be updated on my order?

Accepted Answer

You'll receive updates throughout your turnaround window. If there are any delays or your project needs an extension due to a high volume of orders, I’ll reach out directly. To ensure a smooth workflow and timely delivery for all clients, I kindly ask that you avoid messaging for updates unless your turnaround time has passed — it helps me stay focused on creating your design!

Question 5

Are refunds available?

Accepted Answer

Due to the nature of creative work, all sales are final and non-refundable once payment is submitted. If you cancel your project, no refund will be issued. If I cancel, a full or partial refund may be granted based on how much was completed.

Question 6

What happens if I miss deadlines or go MIA?

Accepted Answer

You’re expected to submit all required content within 7 days of booking. If not, a $50 inconvenience fee applies or the project may be canceled. If you go unresponsive for 14–21 days, there’s a $100 restart fee. After 30 days of no communication, your project will be automatically terminated with no refund.

Question 7

What file types do I receive?

Accepted Answer

You’ll receive finalized designs in .JPG and .PNG format. PDFs are available upon request. Editable source files (.AI or .PSD) are not included. All proofs are sent watermarked via your client portal until final approval and full payment is received.

Question 8

Can I request edits after delivery?

Accepted Answer

You get 3 free revisions per service (small changes like colors, fonts, or wording). After that, additional revisions are $10 each. Major changes or new concepts are considered redesigns and are $40. Once a project is approved and delivered, any further edits require a redesign fee.